Andrea DeMichael Posted March 29 Report Share Posted March 29 Within Nitro - "The creation process encountered an error, and failed to create the PDF file. Please try again." Within Word - "An unknown error occurred." I recently updated Nitro because it was crashing/freezing every time I tried to create a pdf or combine pdfs. (It would freeze but would ultimately end up creating the pdf. Now I'm worse off.😕) Nitro Pro version 13.70.4.50. Link to comment Share on other sites More sharing options...
Glenn Roberts Posted April 22 Report Share Posted April 22 I am having the same issue with Nitro Pro 10 (10.5.8.44). What changed for me is I have upgraded to Microsoft 365 from standalone Word & Excel. I've uninstalled and reinstalled Nitro and that has fixed the issue. Link to comment Share on other sites More sharing options...
Andrew Marsh Posted June 8 Report Share Posted June 8 I have the same issue. We use Windows 365. I have recently installed PDF Pro 14 and receive the same error message as Andrea. Link to comment Share on other sites More sharing options...
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