License deactivation and activation in other PC

[Robert Brien]

Hi,

I deactivated my Nitro pro license to merge it to another PC and the serial number was lost.

 

Please help me to recover my serial number of Nitro pro version 13.58.0.1180.

Thank you, rbrien@pmscorp.cl

[Leslie V]

Hi Robert,

Thank you for reaching out to us through our Community Forums!

I sent you a direct message with your serial number.

Cheers!
 

 

[Jennifer Belmore]

I have deactivated on one device and it is not accepting the license number on the new device. 

[Leslie V]

Hello @Jennifer Belmore

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.

[John Scully]

I deactivated my activation code on my old computer, and went to setup on my new computer, but says its invalid even though it says 2 computers and no users.  Please help

[John Scully]

can I get support on this?
 

[Leslie V]

Hello @John Scully

Thank you for your message - I can help you out.

Can you please let me know what serial number you are trying to use and what error message you're getting? A screenshot will be very helpful.

I look forward to hearing back from you.