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Trouble installing


Mike Sullivan

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  • Official Nitronaut

Hello @Mike Sullivan

Thank you for contacting us.

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to hearing back from you.

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Mike Sullivan

1. Purchaser would be listed as ************

2. Email address was likely ************

3. Order Reference # ************

Edited by Leslie V
Deleted Confidential Information
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Mike Sullivan

for the record it appears she would be able to download Nitro to her computer but i receive error message when i try to use the same link

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  • Official Nitronaut

Hello @Mike Sullivan

Apologies for the late reply. Can you please let me know what error message you're getting? A screenshot will be very helpful.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I look forward to hearing back from you.
 

 

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