Valeriy Prus Posted April 3 Report Share Posted April 3 Hi. Can someone help me please? We have a Nitro Pro app in our company. Its activated and i see only few digits of the serial number. Now i need to transfer this software to another PC, but nobody cant remember which email used to register it. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 5 Official Nitronaut Report Share Posted April 5 Greetings @Valeriy Prus Thank you for reaching out through our Community Forums! The complete serial number is not displayed in the application and it is by design. This is to protect the license from theft and unauthorized use. Unfortunately, we cannot search for any records without the correct information from the purchaser. I recommend reaching out to the IT team of your company or the person who manages the application licensing to get the purchaser's information. Kind regards, Link to comment Share on other sites More sharing options...
Valeriy Prus Posted April 7 Author Report Share Posted April 7 Hi) Thanks for your reply. I am the "IT team") But nobody remember which email used to buy a license. I believe that we used @drinxmarket.com domain for it. Can you check it please? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 11 Official Nitronaut Report Share Posted April 11 Hi @Valeriy Prus Could you please provide the serial you are seeing including the Xs in the About Nitro PDF Pro section of the application? Kind regards, Link to comment Share on other sites More sharing options...
Valeriy Prus Posted April 11 Author Report Share Posted April 11 1 hour ago, Reymund G. said: Hi @Valeriy Prus Could you please provide the serial you are seeing including the Xs in the About Nitro PDF Pro section of the application? Kind regards, Hi, @Reymund G.. The serial is 504988XXXXXXXXXXXX. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 19 Official Nitronaut Report Share Posted April 19 Hi @Valeriy Prus My apologies but we cannot find any license purchase record under the provided email addresses. You may try to reach out to our Merchant (Cleverbridge) to see if they can help you with locating the serial number purchase. But I would like to set an expectation that they may ask you the same questions like the email address you used to purchase the license. Their support portal is at https://support.cleverbridge.com/hc/en-us and from there, you will see the Access Order Information section. Kind regards, Link to comment Share on other sites More sharing options...
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