Moving License to new computer

[Jason Smit]

When attempting to activate License on new computer (ver 12 and have serial number) it results in error. Error code -24:Activation Error.  This leaves me in trial mode. How do I get this resolved?

[Leslie V]

Hello @Jason Smit

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Jason Smit]

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Edited April 9 by Leslie V
Deleted Confidential Information (Serial Number)

[MICHAEL BORIN]

I am currently having this same issue. I have purchased a laptop to eliminate my desktop but cannot transfer my license over. Every time I try it gives me error code 24. If I try to file a support ticket is says there was an issue. If you use the automated system it just redirects you to the site that has you file a support ticket and then gives an error. Its a frustrating circle. 

[Vicki Willig]

I am having the same problem when trying to transfer license to my new computer. Although, when I checked my account it appears that I have 2 licenses for NitroPro 12.  If this is truly the case, I will leave on both computers.  When I checked the version it was NitroPro 11. Would appreciate any help you can provide.

[Leslie V]

On 4/7/2023 at 10:34 PM, Jason Smit said:

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Thank you for sending your version 12 key.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.
 

[Leslie V]

On 4/8/2023 at 2:47 AM, MICHAEL BORIN said:

I am currently having this same issue. I have purchased a laptop to eliminate my desktop but cannot transfer my license over. Every time I try it gives me error code 24. If I try to file a support ticket is says there was an issue. If you use the automated system it just redirects you to the site that has you file a support ticket and then gives an error. Its a frustrating circle. 

Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

I hope that helps!
 

[Leslie V]

17 hours ago, Vicki Willig said:

I am having the same problem when trying to transfer license to my new computer. Although, when I checked my account it appears that I have 2 licenses for Nitro Pro 12.  If this is truly the case, I will leave on both computers.  When I checked the version it was Nitro Pro 11. Would appreciate any help you can provide.

Thanks for reaching out to us!

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you have any questions.