Craig Guiffre Posted April 8 Report Share Posted April 8 As title says, my hard drive failed, and I am unable to deactivate Nitro Pro. This was a complete failure, and I have purchased a new machine. I do have a back-up of my machine. Is there any way to download and activate a new copy of Nitro Pro pdf? Thanks. Link to comment Share on other sites More sharing options...
Brandon Parkyn Posted April 10 Report Share Posted April 10 You should deactivate that old computer so that you are not wasting one of your installs on something that doesn't work anymore: https://licenses.gonitro.com/prd/portal Fill in your serial number and you can deactivate here. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 11 Official Nitronaut Report Share Posted April 11 Greetings @Craig Guiffre Thank you for reaching out through our Community Forums! I have adjusted your license so you could proceed with installing Nitro PDF Pro on the new machine. The Nitro PDF Pro 13 installer can be located from the link below:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. After the installation, you can activate by opening Nitro then navigate to the Help tab > About Nitro Pro > Activate, enter the serial number then click Activate. In the future, I recommend following @Brandon Parkyn's reply to your post. Kind regards, Link to comment Share on other sites More sharing options...
Craig Guiffre Posted April 14 Author Report Share Posted April 14 Thank you both. Was able to activate. Link to comment Share on other sites More sharing options...
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