Antonio Puigferrat Posted April 12 Report Share Posted April 12 Hi, my old laptop crashed and I don't have the email with the activation license / serial number that I received when I purchased, back in Dec 2019, the NITRO PRO online. I do have the INVOICE of the purchase though. I need to install the NITRO PRO on my new laptop, how can I get the license number ? Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 13 Official Nitronaut Report Share Posted April 13 Hello @Antonio Puigferrat Thanks for contacting Nitro! Unfortunately I was not able to find your account records. If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase Nitro (I was unable to find anything using your email address) 3. Order reference number (I suggest you search through your email for 'cleverbridge', our online merchant) or Purchase Receipt Looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Antonio Puigferrat Posted April 13 Author Report Share Posted April 13 (edited) On 4/13/2023 at 10:29 PM, Leslie V said: Hello @Antonio Puigferrat Thanks for contacting Nitro! Unfortunately I was not able to find your account records. If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase Nitro (I was unable to find anything using your email address) 3. Order reference number (I suggest you search through your email for 'cleverbridge', our online merchant) or Purchase Receipt Looking forward to hearing back from you. Thanks Leslie, yes I believe the email address I used was : antonio.puigferrat@metro.com Name of purchaser - Antonio Puigferrat Order reference - ** Invoice - **** Date - Dec 27, 2019 Hope this helps. Thanks Edited April 14 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 14 Official Nitronaut Report Share Posted April 14 Hi @Antonio Puigferrat I sent you a direct message with your serial number. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Antonio Puigferrat Posted April 14 Author Report Share Posted April 14 1 hour ago, Leslie V said: Hi @Antonio Puigferrat I sent you a direct message with your serial number. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Great !!! Thanks Leslie ! Link to comment Share on other sites More sharing options...
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