License Recovery

[Antonio Puigferrat]

Hi, my old laptop crashed and I don't have the email with the activation license / serial number that I received when I purchased, back in Dec 2019, the NITRO PRO online. 

I do have the INVOICE of the purchase though.

I need to install the NITRO PRO on my new laptop, how can I get the license number ?

Thanks.

[Leslie V]

Hello @Antonio Puigferrat

Thanks for contacting Nitro!

Unfortunately I was not able to find your account records.
If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account.

1. First and last name of purchaser 
2. Email address used purchase Nitro (I was unable to find anything using your email address)
3. Order reference number (I suggest you search through your email for 'cleverbridge', our online merchant) or Purchase Receipt

Looking forward to hearing back from you.
 

[Antonio Puigferrat]

On 4/13/2023 at 10:29 PM, Leslie V said:

Hello @Antonio Puigferrat

Thanks for contacting Nitro!

Unfortunately I was not able to find your account records.
If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account.

1. First and last name of purchaser 
2. Email address used purchase Nitro (I was unable to find anything using your email address)
3. Order reference number (I suggest you search through your email for 'cleverbridge', our online merchant) or Purchase Receipt

Looking forward to hearing back from you.
 

Thanks Leslie, yes I believe the email address I used was : antonio.puigferrat@metro.com

Name of purchaser - Antonio Puigferrat

Order reference - **

Invoice - ****

Date - Dec 27, 2019

Hope this helps.

Thanks

Edited April 14, 2023 by Leslie V
Deleted Confidential Information

[Leslie V]

Hi @Antonio Puigferrat

I sent you a direct message with your serial number.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.
 

[Antonio Puigferrat]

1 hour ago, Leslie V said:

Hi @Antonio Puigferrat

I sent you a direct message with your serial number.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.
 

Great !!! Thanks Leslie !