Serial Key not working

[Jenny Bull]

Hi,

I was having issues with my Nitro Pro so uninstalled it and downloaded it again online but it is now not recognising my activation key. I upgraded to version 13 in 2021, and when checking my serial number online it confirms that it is version 13.  Can someone help please?

[Leslie V]

Hello @Jenny Bull

Thank you for your message - I can help you out.

Can you please let me know what issue or error message you're getting? A screenshot will be very helpful.

I look forward to hearing back from you.
 

[Jenny Bull]

Hi,

 

Do not know how to create a URL from a screenshot. The message reads:

"The serial number entered does not exist. Click back and make sure you have entered the serial number correctly. If you still encounter problems, please contact support via the link below: submit a support request"

I have tried submitting a support request but keep going round in circles without actually being able to submit a request. The serial number entered is correct as I copied it from Nitro before upgrading to a new version. 

[Leslie V]

Hello @Jenny Bull

The error message means that the serial number you are trying to activate is for a different version of Nitro Pro.

Your serial number is for Nitro Pro 13, please get the correct version 13 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your serial number.

Please let me know how that goes.
 

[Chenna Reddy]

Hi... I have the same issue....it does not work... is there a way one can talk to a nitro tech support team member? They are truly bad in resolving issues.  

[Jenny Bull]

Hi,

The version of Nitro Pro I have installed is 13.70.4.50 which is correct. I think my Nitro serial number might be version 12. How do I upgrade to version 13?