mr conrad kowalik

[CONRAD KOWALIK]

Good Afternoon Support,

I had purchased NitroPRO 11 and unfortunately my HDD died so when I reinstalled all other products from backups I looked for the NitroPRO 11 installation executables, only to find that what I had thought were the files I needed, turned out to be links of sorts ( I'm not too tech savvy!).

Bottom line, I am now using NitroPRO 13 on trial for two weeks, and I'd like to get my old licence back please so that I can continue running 11 and not have to purchase 13.

PLEASE CAN YOU HELP WITH THIS?

i wrote an email to the lady who originally was my contact at nitro but she did not reply - possibly left the company?

This is the email I sent recently which has a copy of the receipt for the V11 purchase.

From: Conrad Kowalik [mailto:s******@icon.co.za]
Sent: 01 April 2023 11:38 PM
To: 't*********@gonitro.com'
Subject: NITROPDF PURCHASE

 

Good Day Sarah,

 This is weird - I had NitroPro 11 installed and i lost my system disk so i can no longer activate it on my new disk as I don't have the license number any longer and cannot see it in the folder.

 PLEASE COULD YOU BE SO KIND AS TO 'REVIVE' my subscription or license number so that I can use it again - I'm lost without it!!!

 As proof of purchase I enclose a receipt from you,

 Many thanks,

 Conrad  Kowalik

Reg'd Engineering Surveyor

S(SA) GTgES 0715

PLATO, SAGC

+27837009712

Edited April 19 by Reymund G.
Hid part of the email address

[Reymund Oyong]

Greetings @CONRAD KOWALIK

Thank you for reaching out through our Community Forums!

Please provide the email address that you've used to purchase the Nitro PDF Pro license. 
We will use the email address to search for the purchase record and determine the serial number. 

Please note that I did not find any license purchase under the email address you used here in Community Forums. 

Kind regards,

[CONRAD KOWALIK]

Morning Reymund,

REMINDER : My email addresses are

****d****@gmail.com

*****d@icon.co.za

*****y@icon.co.za

the receipt for the NitroPRO 11 licence was attached to my last comms with you.

PLEASE BE SO KIND AS TO CHECK IF YOU CAN FIND THE SERIAL No. / LICENCE FOR THAT AND EMAIL TO ME.

Regards,

Conrad

Edited April 26 by Reymund G.
Hide part of the email address

[Reymund Oyong]

Hi @CONRAD KOWALIK

The details of the license that I found under your email address *****d@icon.co.za has been sent here via direct message.
Please check on it including the steps on how to activate. 

Kind regards, 

[CONRAD KOWALIK]

Hi Reymund,

Not sure if you missed my last messages? v12 installation with my serial number retrieved from your email last week, works well except for the output of PDF's.

I am unable to print to PDF from MS-WORD and other software as before.

The print queue shows the following message, but the output to PDF never appears anywhere, the requests just stay queued.

Please could you investigate and provide some solution, thanks.

Conrad