Nitro Pro13 Installation error in new laptop "C:\\Windows....\MSI7681.tmp is not a valid Win32 application"

[kkpatel1212@gmail.com]

I got error while installing Nitro Pro13 to new laptop. please see below screen short.

Help me resolve this error.

Thank You

[Leslie V]

Hello,

Thank you for reaching out to us through our Community Forums!

Can you please let us know what Windows OS version you are installing Nitro on and whether it is 32-bit or 64-bit?

In case the problem is something to do with the previous installation, can you please try the following for me:

1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list
2. Extract the utility to the desktop (it doesn't properly run from within the zip)
3. Run the utility (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up)
4. Reboot
5. Download and install 13.70 from here: https://www.gonitro.com/installers/business/v13/msi/download

I would also like you to download the latest redistributable packages for Visual Studio 2015, 2017, 2019, and 2022. (VC_redist.x64.exe)
You can download the installer package here:
https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170

And run a .NET framework repair:
https://www.microsoft.com/en-au/download/details.aspx?id=30135

Please let me know how that goes.
 

[kkpatel1212@gmail.com]

1 hour ago, Leslie V said:

Hello,

Thank you for reaching out to us through our Community Forums!

Can you please let us know what Windows OS version you are installing Nitro on and whether it is 32-bit or 64-bit?

In case the problem is something to do with the previous installation, can you please try the following for me:

1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list
2. Extract the utility to the desktop (it doesn't properly run from within the zip)
3. Run the utility (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up)
4. Reboot
5. Download and install 13.70 from here: https://www.gonitro.com/installers/business/v13/msi/download

I would also like you to download the latest redistributable packages for Visual Studio 2015, 2017, 2019, and 2022. (VC_redist.x64.exe)
You can download the installer package here:
https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170

And run a .NET framework repair:
https://www.microsoft.com/en-au/download/details.aspx?id=30135

Please let me know how that goes.
 

Thanks for your reply. 

I have windows 11 Home 64 bits. 

I will try all the steps you mentioned and update you later.

[kkpatel1212@gmail.com]

Thank you for your help now i can install nitro pro 13. 

Thank you