License Key and Serial Number Find

[Damien Phillips]

Hi, I am looking to get the license number for a user that has Nitro Pro installed on their device but wasn't recorded in our records. I have downloaded LicenseCheck but the version the user has is 13.70. The links I found in an old thread is only for version 12 and 11. Any way I can get the license number and serial number for the Nitro Pro that is installed on the user's computer?

The email address that was used to purchase Nitro for the user is ***** or ************

Here is the serial number I see on their computer ***XXXXXXXXXXXX

Please let me know if this is possible. 

Thanks

Edited April 20 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello @Damien Phillips

Thanks for reaching out! I'd be happy to assist you with your query today.

I could not locate a serial number with those digits that was purchased using the email addresses you provided.

If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to hearing back from you.
 

[Damien Phillips]

1. John Robbins 
2. email address was *****

3. I don't have the reference number 

Name of the computer : *******

The serial number starts with *******

This is all the information I have

Edited April 21 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello @Damien Phillips

We kindly request that the individual who acquired the license contacts us to facilitate the delivery of the serial number. However, we regret to inform you that we cannot send the serial number to you directly, as the domain names associated with the purchase do not match. We hope this clarifies the situation for you..

If you have any further inquiries, please do not hesitate to contact us.

[KEVIN HERTZ]

I am switching computers and I am having problems with getting my Serial number

Kevin Hertz

I may upgrade too?

I am not very happy. 

Edited April 27 by Leslie V

[Damien Phillips]

Hi @Leslie V

Thank you for getting back to me. Who would John need to contact via email, so we can be able to recover the license key associated with the device?

[Leslie V]

Hello @Damien Phillips

He can send me a direct message here, or respond to this forum post.

[Leslie V]

On 4/25/2023 at 12:35 AM, KEVIN HERTZ said:

I am switching computers and I am having problems with getting my Serial number

Kevin Hertz

I may upgrade too?

I am not very happy. 

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.