how do I get help with my nitro pro account?

[Chris Sawatsky]

I've got 50 user licenses for nitro pro/sign and I'm trying to reach an account manager to discuss adding/removing licenses. I'm getting invoices sent to me from their AR department, and I don't plan to pay them until someone gets back to me. I've emailed AR, the person who originally sold me the licenses, sometimes I get a "how can I help you" reply but then nothing beyond that. Has anyone got a secret method of getting help from Nitro? 

 

FTR none of my users are happy with the software, it was a poor way to save some money over acrobat standard

[Chris Sawatsky]

two weeks after I've posted this, no replies from GoNitro, no replies to my emails to AR, complete radio silence. 

 

take heed, potential buyers! 

[Reymund Oyong]

Greetings @Chris Sawatsky

Thank you for reaching out through our Community Forums!

My sincere apologies for the inconvenience caused by this issue. After reviewing your account, I've noticed that you have a Business License, which entitles you to submit a support ticket.
To make things easier for you, I'll create a support ticket on your behalf to ensure effective communication regarding your concern.

Please expect to receive the support ticket in your email address soon.
You can respond to that email at any time to keep us informed of any updates or changes.

I apologize once again for any inconvenience and for missing out your concern in this specific forum post. 

Kind regards,

[Chris Sawatsky]

thanks for your help, I haven't seen anything about a support ticket in my email yet and no one has reached out to me yet

[Reymund Oyong]

Hi @Chris Sawatsky

Could you please check again and see if you've received a ticket from Nitro Support? 
If you've received it, kindly send your follow-ups and updates through the ticket so we can properly assist you. 

Kind regards, 

[Chris Sawatsky]

thanks Reymund! I have received a message from support, who has forwarded my enquiry to my account manager. 

 

thanks again