Nick Molnar Posted April 28, 2023 Report Share Posted April 28, 2023 I cannot find my origanal invoice email with my serial # so I can update. Also when combining files sometimes it freezes even though it combined the files and saved them already. When I open the file folder it has them in there. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 1, 2023 Official Nitronaut Report Share Posted May 1, 2023 Greetings @Nick Molnar Thank you for reaching out through our Community Forums! In checking your email address, I can see two Nitro PDF Pro license purchases. The details of the license has been sent here via direct message. Regarding the combine files workflow, are all the files being accessed and combined stored on a network / shared drive? Are the files being combined all in PDF format or it is a mix of PDF and other file format like Word files? Kind regards, Link to comment Share on other sites More sharing options...
Nick Molnar Posted July 12, 2023 Author Report Share Posted July 12, 2023 -Using Nitro Pro 13.70.4.50 -99% of what files I use this happens to. 1- I open the email chain I need to add, print to Nitro save in the same file location on my desktop, Nitro then converts and opens. 2- I find the PDF packet I need from our google drive and I open that. 3- I open a drawing PDF that is saved on the same google drive. 4- I combine all the opened files and organize them in the correct order. 5- Hit create, then open save the combined file on our google drive in the correct file where the drawing PDF is already stored. 6- Hit save and Nitro locks up and will need to be shut down or restarted. The file is saved and combined though. Link to comment Share on other sites More sharing options...
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