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When combining files & needing serial number to update


Nick Molnar

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Nick Molnar

I cannot find my origanal invoice email with my serial # so I can update. 

 

Also when combining files sometimes it freezes even though it combined the files and saved them already. When I open the file folder it has them in there. 

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  • Official Nitronaut
Reymund Oyong

Greetings @Nick Molnar

Thank you for reaching out through our Community Forums!

In checking your email address, I can see two Nitro PDF Pro license purchases. 
The details of the license has been sent here via direct message. 

Regarding the combine files workflow, are all the files being accessed and combined stored on a network / shared drive? 
Are the files being combined all in PDF format or it is a mix of PDF and other file format like Word files?

Kind regards, 

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  • 2 months later...
Nick Molnar

-Using Nitro Pro 13.70.4.50

-99% of what files I use this happens to.

1- I open the email chain I need to add, print to Nitro save in the same file location on my desktop, Nitro then converts and opens.

2- I find the PDF packet I need from our google drive and I open that.

3- I open a drawing PDF that is saved on the same google drive.

4- I combine all the opened files and organize them in the correct order.

5- Hit create, then open save the combined file on our google drive in the correct file where the drawing PDF is already stored. 

6- Hit save and Nitro locks up and will need to be shut down or restarted. The file is saved and combined though. 

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