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When combining files & needing serial number to update

Nick Molnar

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Nick Molnar

I cannot find my origanal invoice email with my serial # so I can update. 


Also when combining files sometimes it freezes even though it combined the files and saved them already. When I open the file folder it has them in there. 

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Reymund Oyong

Greetings @Nick Molnar

Thank you for reaching out through our Community Forums!

In checking your email address, I can see two Nitro PDF Pro license purchases. 
The details of the license has been sent here via direct message. 

Regarding the combine files workflow, are all the files being accessed and combined stored on a network / shared drive? 
Are the files being combined all in PDF format or it is a mix of PDF and other file format like Word files?

Kind regards, 

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