Deactivated my serial number now want to activate

[Nadine Cornett]

I have a new computer and I wanted to set up my Nitro Pro v9 software.  Found were I needed to “deactivate” the serial number, but have never found a link to activate. I do have the free upgraded v11 downloaded. 

[Leslie V]

Hello Nadine,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Nadine Cornett]

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Edited May 4 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @Nadine Cornett

Thank you for sending your serial number!

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number.

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.

[Nadine Cornett]

I downloaded the Nitro Pro 12, but when I try to activate, it says incorrect serial number.  Please help!

[Leslie V]

Hello @Nadine Cornett

Please ensure you have version 12.16.9.574. Kindly send us a screenshot of the Help >> About Nitro Pro box.

If you use a different version other than this, it will not work.

[Andrea Goldman]

I googled a download with version 12 and was able to activate.  I bought it recently, so I really didn't want to have to upgrade again.