Travis Raser Posted May 3 Report Share Posted May 3 I have a license that I am trying to move from one computer to another. The license shows deactivated on the old computer but when applying it to the new one it gives an error. 24 Activation Error. I also tried making sure it deactivate the license on your website and that also doesn't work. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 3 Official Nitronaut Report Share Posted May 3 Hello Travis, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Travis Raser Posted May 3 Author Report Share Posted May 3 (edited) *** Edited May 4 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 4 Official Nitronaut Report Share Posted May 4 Hello Travis, Thank you for sending your serial number! We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Then activate with your Nitro Pro 12 serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
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