Adriana Simatupang Posted May 4 Report Share Posted May 4 (edited) Hi @Reymund Oyong We have bought 3+1 licenses for Nitro Productivity Suite, but I cannot use my Nitro Sign app now said trial period has expired. It is written in our purchase email Your purchase of the Nitro Productivity Suite includes both Nitro Pro and Nitro Sign, which provides unlimited electronic signature workflows and additional PDF productivity tools right in your browser. Purchase reference number is 2*******. Thanks. Edited May 5 by Reymund Oyong Hide sensitive information Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 5 Official Nitronaut Report Share Posted May 5 Greetings @Adriana Simatupang Thank you for reaching out through our Community Forums! A support case will be created on your behalf to further investigate your concern. Could you please provide the email address that is associated with the Nitro Sign account? Kind regards, Link to comment Share on other sites More sharing options...
adriana.simatupang Posted May 6 Report Share Posted May 6 (edited) @Reymund Oyong I have sent you a DM for details. The account that purchased the Nitro Productivity Suite is manfred.borer@koltiva.com The email account that has trial license of NitroSign is adriana.simatupang@koltiva.com but this supposed to include a NitroSign, right? I tried to delete the account and re-create the account but not working now. Should I create a new account or how? Edited May 6 by adriana.simatupang Link to comment Share on other sites More sharing options...
adriana.simatupang Posted May 9 Report Share Posted May 9 Hi @Reymund Oyong could you please reply and assist with my trouble? Link to comment Share on other sites More sharing options...
adriana.simatupang Posted May 12 Report Share Posted May 12 NO reply on this? @Reymund Oyong Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 16 Official Nitronaut Report Share Posted May 16 Greetings @adriana.simatupang My sincere apologies for missing your updates in this post. A support case has been created on your behalf to further assist with your concern. The support case has been sent to your koltiva.com email address. Please send your updates and follow-ups through the support ticket. Kind regards, Link to comment Share on other sites More sharing options...
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