NitroSign expired on Nitro Productivity Suite

[Adriana Simatupang]

Hi @Reymund Oyong

We have bought 3+1 licenses for Nitro Productivity Suite, but I cannot use my Nitro Sign app now said trial period has expired.

It is written in our purchase email Your purchase of the Nitro Productivity Suite includes both Nitro Pro and Nitro Sign, which provides unlimited electronic signature workflows and additional PDF productivity tools right in your browser.

Purchase reference number is 2*******.

Thanks.

Edited May 5 by Reymund Oyong
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[Reymund Oyong]

Greetings @Adriana Simatupang

Thank you for reaching out through our Community Forums!

A support case will be created on your behalf to further investigate your concern.
Could you please provide the email address that is associated with the Nitro Sign account?

Kind regards,

[adriana.simatupang]

@Reymund Oyong I have sent you a DM for details. 
The account that purchased the Nitro Productivity Suite is manfred.borer@koltiva.com

The email account that has trial license of NitroSign is adriana.simatupang@koltiva.com but this supposed to include a NitroSign, right?

I tried to delete the account and re-create the account but not working now. Should I create a new account or how?

Edited May 6 by adriana.simatupang

[adriana.simatupang]

Hi @Reymund Oyong could you please reply and assist with my trouble?

[adriana.simatupang]

NO reply on this? @Reymund Oyong

[Reymund Oyong]

Greetings @adriana.simatupang

My sincere apologies for missing your updates in this post. A support case has been created on your behalf to further assist with your concern.
The support case has been sent to your koltiva.com email address. 

Please send your updates and follow-ups through the support ticket. 

Kind regards,