NitroSign expired on Nitro Productivity Suite

[Adriana Simatupang]

Hi @Reymund Oyong

We have bought 3+1 licenses for Nitro Productivity Suite, but I cannot use my Nitro Sign app now said trial period has expired.

It is written in our purchase email Your purchase of the Nitro Productivity Suite includes both Nitro Pro and Nitro Sign, which provides unlimited electronic signature workflows and additional PDF productivity tools right in your browser.

Purchase reference number is 2*******.

Thanks.

Edited May 5, 2023 by Reymund Oyong
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[Reymund Oyong]

Greetings @Adriana Simatupang

Thank you for reaching out through our Community Forums!

A support case will be created on your behalf to further investigate your concern.
Could you please provide the email address that is associated with the Nitro Sign account?

Kind regards,

[Reymund Oyong]

Greetings @adriana.simatupang

My sincere apologies for missing your updates in this post. A support case has been created on your behalf to further assist with your concern.
The support case has been sent to your koltiva.com email address. 

Please send your updates and follow-ups through the support ticket. 

Kind regards, 

[Prasanna Gore]

I signed up for Nitro Productivity Suite Includes Nitro Pro for desktop PDF productivity and Nitro Sign for unlimited eSignatures on Oct 22nd 2020. I have been using Nitrosign regularly and the purchase agreement stated I have unlimited and perpetual access to Nitrosign. Today, I get an email saying my trial version has expired. I never had a trial version for Nitrosign and it has been paid for. Please remove the restriction and allow continued access to NitroSign.

Purchase Reference: 244210292

Edited September 16 by Prasanna Gore