SarahD23 Posted May 4 Report Share Posted May 4 Hi, we just purchased a new Nitro Licence and when we have tried to activate it it says "invalid code" even though when I put the serial number into the "Need Help Activating" page it says that the status of the licence is "Active" ad there have been 0 activations? Please could someone help? Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 4 Official Nitronaut Report Share Posted May 4 Hello @SarahD23 Thank you for your message - I can help you out. I checked your account and your serial number is for version 13. Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
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