Activation help

[Louise Morelli]

I've changed laptops and am trying to activate my existing licence after my free trial period.  I'm stuck in a loop of being asked to submit a request for support, verifying my licence, arriving at the deactivate page, this doing nothing (because apparently of the 2 users I can have, neither are active) and then being sent to submit a request for support.  I'm using the latest version of Nitro Pro.  What can I do?  It's totally frustrating that I cannot chat directly to anyone and in the meantime I can't edit any PDFs.  Please help!

[Reymund Oyong]

Greetings @Louise Morelli

Thank you for reaching out through our Community Forums!

Please provide the following so we could better troubleshoot your activation issue:

1. The serial number you are using to activate the software.
2. The error message you receive when attempting to activate.
3. The version and build of your Nitro PDF Pro, which can be found by opening the application and then navigating to the Help tab > About Nitro Pro. 

Kind regards, 

[Louise Morelli]

Hi!

Serial number: ***

Error message: ‘There was an issue with the activation certificate’ with a request to contact support.

Version 13.70.2.40

 

Many thanks

Edited May 28, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @Louise Morelli

The serial number you provided is for Nitro Pro 12. If you have another version installed, it will not work.

Please uninstall what you have and get the correct installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your serial number.

Please let us know how that goes.

[Louise Morelli]

There is no link to download version 12.  Where can I find this?

[Reymund Oyong]

Greetings @Louise Morelli

You can find the Nitro PDF Pro 12 installer from the link below:

32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the serial number then click Activate.

Kind regards,