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Help Changing account email address

Pierre Parks

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Pierre Parks

A previous user is no longer with the company so I would like to re-assign that e-sign account to someone else.

I went through the steps to change the account email address for the e-sign account.

However, the steps did not work and I may have contributed to the error.

I created an e-sign account for this new user before realizing that I could simply re-assign the current account that is no longer being used.

I have since deleted that new account. However, while attempting re-assign the current account for the user who left the company by changing the account email address, I am being prompted with an error message stating that the email address (new user) is already in use and I should contact support. 

I would like help resolving this error.


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