so far the support from Nitro Pro sucks, I have put in 4 tickets and received no response at all, except for someone will contact me

[Jeffrey Thompson]

if the moderator does not let this through, I will know exactly what kind of company you are.  

although, getting a response would be better than anything so far.

I have been putting all of my clients on this, may have to switch.

[Reymund Oyong]

Greetings @Jeffrey Thompson

Thank you for reaching out through our Community Forums!

I understand that you have submitted support tickets but did not receive any response yet.
In searching our support case queue, I am not seeing a support case submitted under the email address (****@datagenesis.biz) you used in this post. Our ticketing system always provides a case number through the email that will be sent to the email address you used in the ticket submission. If you have the case number, please provide it so we can look into it.

Regarding the Nitro PDF Pro application, would you be so kind to describe the issue in the forum post?

Kind regards,

[Jeffrey Thompson]

I never got a email from nitro

I have tried to activate my copy of nitro pro on my new computer multiple times, it just gives me an error and says to submit a ticket, which I do and then nothing. 

[Reymund Oyong]

Hi @Jeffrey Thompson

Kindly provide the following information so we could further troubleshoot your activation issue:

1. The version and complete build of Nitro PDF Pro on your computer. This can be located when you open Nitro and then navigate to the Help tab > About Nitro Pro. 
2. The serial number you are using to activate the software.

Kind regards, 

[Jeffrey Thompson]

version 11

SN

****

other number request

****

 

https://1drv.ms/i/s!AlYTrpKwkn4kkcd8BJTOozgvwCZK_w?e=ZTJR26

Edited May 28, 2023 by Leslie V
Deleted Confidential Information

[Leslie V]

Hi @Jeffrey Thompson

Thank you for sending the serial number.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi
 
Please let us know if you need any further assistance.
 

[Jeffrey Thompson]

thank you