Chris Buchanan Posted May 10, 2023 Report Share Posted May 10, 2023 (edited) I have a license for V12 and although I successfully de-activated it, it will not activate V13 nor will it re-activate on the older machine. I would be happy to upgrade but I get this error when trying the online upgrade: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. So here I am. Here is my serial # 234*************** Edited May 10, 2023 by Reymund Oyong Hide sensitive information Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 10, 2023 Official Nitronaut Report Share Posted May 10, 2023 Greetings @Chris Buchanan Thank you for reaching out through our Community Forums! I am getting the message 'You’re eligible for a discounted upgrade to the newest version of Nitro Pro.' after entering your serial number in the Upgrade portal. Could you please try again? Kind regards, Link to comment Share on other sites More sharing options...
Chris Buchanan Posted May 10, 2023 Author Report Share Posted May 10, 2023 It DOES work now, maybe a copy paste error before, Thx! Link to comment Share on other sites More sharing options...
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