Alex Hornstein Posted May 11 Report Share Posted May 11 Hi, My client has recently moved to a new machine and when reinstalling Nitro we are unable to activate the existing license. I had read somewhere that the Nitro 12 license server are no longer active however there was a free upgrade to the latest version? My clients license is registered under general@rosstownhotel.com.au and ends 919860. We have also noted that there are 2 active registrations however when tryign to deactivate the license we cannot progress this option anymore. Thanks, Alex Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 11 Official Nitronaut Report Share Posted May 11 Hello @Alex Hornstein Thank you for your message - I can help you out. We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Then activate with your Nitro Pro 12 serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
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