Leo Kwan Posted May 11 Report Share Posted May 11 I own a pdfpen for Mac v.12. I purchased an upgrade to Nitro PDF 13 pro. But when I try to activate the software, it said " Specifies that we were unable to complete the activation of the product." I don't know why ? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 11 Official Nitronaut Report Share Posted May 11 Hello @Leo Kwan Thank you for reaching out to us through our Community Forums! I sent you a direct message regarding this activation issue. Cheers! Link to comment Share on other sites More sharing options...
Leo Kwan Posted May 13 Author Report Share Posted May 13 I tested the new key. A new error message shown up. It reads " Unable to obtain license. Please try again in a few minutes." I did try a few times, but the error message show up every time. (Earlier, when using the old key, the error message is " Specifies that we were unable to complete the activation of the product.") Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 24 Official Nitronaut Report Share Posted May 24 Hello Leo, Sorry to hear that! Please try the whole process again using the same voucher code. Kindly let me know how that goes. Link to comment Share on other sites More sharing options...
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