Nick Molnar Posted May 11 Report Share Posted May 11 When combining files to create a document it freezes but the file is created and it's saved place. Then I have to force Nitro to close and reopen again. None of the documents I'm combining are open or used. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 11 Official Nitronaut Report Share Posted May 11 Hello @Nick Molnar Thanks for your message - I'm happy to assist you. Sorry to hear you are experiencing this issue. So that we can troubleshoot the problem, please provide me with the following: - What exact version of Nitro you are using. You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro. - Are there any specific files behaving this way? Or is it happening to all files? - Are the files in a specific folder? If they are transferred, does the same thing happen? - Please walk us through your specific step by step workflow so we can try to replicate the issue on our end. - If you can also provide us with some files for testing please forward them to us. - Please also send us a videocast or some relevant screenshots so we can have a better understanding of your process and the issue. I look forward to your response. Link to comment Share on other sites More sharing options...
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