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When combining files to create a document it freezes

Nick Molnar

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Nick Molnar

When combining files to create a document it freezes but the file is created and it's saved place. Then I have to force Nitro to close and reopen again. None of the documents I'm combining are open or used. 

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Leslie V

Hello @Nick Molnar

Thanks for your message - I'm happy to assist you.

Sorry to hear you are experiencing this issue. So that we can troubleshoot the problem, please provide me with the following:

- What exact version of Nitro you are using. You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro.
- Are there any specific files behaving this way? Or is it happening to all files?
- Are the files in a specific folder? If they are transferred, does the same thing happen?
- Please walk us through your specific step by step workflow so we can try to replicate the issue on our end.
- If you can also provide us with some files for testing please forward them to us.
- Please also send us a videocast or some relevant screenshots so we can have a better understanding of your process and the issue.

I look forward to your response.

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