Nitro Pro 11, reactivate after new computer

[jennifer titus]

My computer crashed, I am unable to download Nitro Pro 11 to enter serial number I purchased previously and it will not allow me to add it to version 12 or 13. What do I do?

[Reymund Oyong]

Greetings @jennifer titus

Thank you for reaching out through our Community Forums!

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. Furthermore, access to the installer for these versions is no longer available.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 
To upgrade to Nitro PDF Pro 13 with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade 

Alternatively, you can continue to use your existing serial number by installing the latest build of Nitro PDF Pro 12 which is 12.16.9.574.
Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.  

You can find the Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro serial number:
https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link 

Once Nitro PDF Pro 12 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate.  

Kind regards,

[jennifer titus]

The links to Nitro PDF Pro 12 do not work, I only see options for 13/14 version.

[Reymund Oyong]

Hi @jennifer titus

Changes and updates were applied to the Download Page after the release (May 18, 2023) of Nitro PDF Pro 14. 
Here's the download link to the MSI installer of Nitro PDF Pro 12.16.9.574:

32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 
 

Kind regards, 

[J.S. Guild]

i too have version 12 and frankly trying to create a ticket is impossible.  it takes me in circles. i cannot create a ticket. that is poor support.

the links you have provided do not work for me - neither the 32 or 64. they just keep me returning to this page. cut and paste into browser also does not work. i need to install 64 bit. please assist, thanks

[J.S. Guild]

Sorry - i think it may be Nitro 9 - which still works well for me

 

[Reymund Oyong]

Greetings @J.S. Guild

Thank you for reaching out through our Community Forums!

The links to download the MSI installer is working as expected. Please try to copy the URL and then paste it on a new tab, or press and hold shift then click the link. 
Here's the screencast that demonstrates the access to the provided download links:

Regarding the installer for version 9, please be aware that we no longer support version 12 and older versions. 
Furthermore, access to the installer for these versions is no longer available. To continue on using your existing license, you will need to install the latest build of Nitro PDF Pro 12 (12.16.9.574). Please use the same link (see above post) to download the Nitro PDF Pro 12 installer.  
Old serial numbers were migrated to the new activation servers, allowing them to activate the latest build of Nitro PDF Pro 12. 

Kind regards,