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Can’t activate after re-installing.

Roberto Donolo

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Roberto Donolo

Good day,

In 2018 I bought the nitro pro version 11.

I had some issue with the software and I uninstall it. I downloaded the last version on your website but when I try to activate my serial number, I receive the message that my serial number do not exist.

How I can solve this problem?

Best regards

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  • Official Nitronaut
Reymund Oyong

Greetings @Roberto Donolo

Thank you for reaching out through our Community Forums!

In checking the serial number that I found under your email address, I can see a recent activation that went successful. 
Could you please confirm if you were able to install Nitro PDF Pro 12 and activated it using your existing license?

Kind regards,

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Roberto Donolo

Thanks for the answer.

I uninstalled version 13 and installed version 12. With nitro pro 12 my serial number works.

Thank for the support.

Kind regards

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