Roberto Donolo Posted May 16, 2023 Report Share Posted May 16, 2023 Good day, In 2018 I bought the nitro pro version 11. I had some issue with the software and I uninstall it. I downloaded the last version on your website but when I try to activate my serial number, I receive the message that my serial number do not exist. How I can solve this problem? Best regards Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 16, 2023 Official Nitronaut Report Share Posted May 16, 2023 Greetings @Roberto Donolo Thank you for reaching out through our Community Forums! In checking the serial number that I found under your email address, I can see a recent activation that went successful. Could you please confirm if you were able to install Nitro PDF Pro 12 and activated it using your existing license? Kind regards, Link to comment Share on other sites More sharing options...
Roberto Donolo Posted May 16, 2023 Author Report Share Posted May 16, 2023 Thanks for the answer. I uninstalled version 13 and installed version 12. With nitro pro 12 my serial number works. Thank for the support. Kind regards Link to comment Share on other sites More sharing options...
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