Request For Activation Help

[Chris Cutaia]

I have been trying to get Nitro Pro loaded on my new machine. First time I had the wrong SN and totally understand why it would not go through. This time I found my correct SN and when I tried to activate it said I used both activations. When I retired my old machine I deactivated the Nitro Pro before I took it offline. As of April 25th I have had only one machine running this software. So when the notice came up showing that your system did not pick up the deactivation I tried to deactivate it then, but nothing happened. My SN is ***, I look forward to your reply.

Edited May 18 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello Chris,

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number. 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi
 
Please let us know if you need any further assistance.

Edited May 18 by Leslie V