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Dianne Moses


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I purchased an upgrade to Nitro Pro in 2019. My serial number is not recognised for the upgrade process.

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Leslie V

Hello Dianne,

Thank you for your message – I’m happy to assist you.

I made the necessary changes to allow the upgrade. Please try to upgrade to version 14 again, please proceed to the following web page,


Enter your serial number and follow the prompts to receive a new Nitro Pro 14 serial key and installation files.

Please let me know how that goes.

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