'We were unable to validate your serial number'

[Chumdaj Limpabhan]

I purchased NitroPro 13 license on March 19, 2022

The serial number is working ok, successfully activated. 

However, serial number is fail to be verified for NitroPro 14 upgrade here;

https://www.gonitro.com/support/upgrade

Message from System:

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

[Leslie V]

Hello @Chumdaj Limpabhan

Thank you for your message – I’m happy to assist you.

I made the necessary changes to allow the upgrade. Please try to upgrade to version 14 again, please proceed to the following web page,

https://www.gonitro.com/pro/upgrade

Enter your serial number and follow the prompts to receive a new Nitro Pro 14 serial key and installation files.

Please let me know how that goes.
 

Edited May 18 by Leslie V