Paul Hughes Posted May 18, 2023 Report Share Posted May 18, 2023 Trying to upgrade to Nitro Pro 14. On the upgrade page https://www.gonitro.com/support/upgrade I am getting a message that my serial # cannot be validated. It's definitely a valid serial #. Your help is appreciated. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 18, 2023 Official Nitronaut Report Share Posted May 18, 2023 Hello @Paul Hughes Thanks for reaching out to us! Please send me the serial number you are trying to upgrade so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Paul Hughes Posted May 18, 2023 Author Report Share Posted May 18, 2023 (edited) Email: paul@frontiersolutions.biz Serial: *** cleverbridge reference number: *** Edited May 19, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 19, 2023 Official Nitronaut Report Share Posted May 19, 2023 Hi @Paul Hughes Apologies for the trouble you faced while entering your serial number for the upgrade. We have resolved the issue from our side. Please attempt the upgrade again using the following link: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
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