Richard Sanchez Posted May 19, 2023 Report Share Posted May 19, 2023 Hi. When I try to get upgrade to NITRO PDF PRO 14, appears the following message: "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." I thougth there was an error with my licente, but in the "Activating Nitro Pro | Nitro (gonitro.com)" page, my license appears. What should I do in order to solve this issue? Regards. Richard Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 19, 2023 Official Nitronaut Report Share Posted May 19, 2023 Hello @Richard Sanchez We apologize for the inconvenience caused by the problem you encountered when entering your serial number for the upgrade. We have addressed the issue on our end. Please retry the upgrade by clicking on the provided link: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
Richard Sanchez Posted May 19, 2023 Author Report Share Posted May 19, 2023 Thanks a lot. I was able to upgrade to NITRO PDF PRO 14 without problem. Link to comment Share on other sites More sharing options...
Jim Kostrewa Posted May 19, 2023 Report Share Posted May 19, 2023 Leslie V. As indicated by others, I also am getting the same message that my serial number cannot be validated when attempting to upgrade. Your assistance would be appreciated. James Link to comment Share on other sites More sharing options...
Gene Sochor Posted May 19, 2023 Report Share Posted May 19, 2023 Having the same issue with upgrading from Nitro PDF Pro 13, even with the link provided above to Mr. Sanchez. have verified s/n from original email/receipt. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 20, 2023 Official Nitronaut Report Share Posted May 20, 2023 17 hours ago, Jim Kostrewa said: Leslie V. As indicated by others, I also am getting the same message that my serial number cannot be validated when attempting to upgrade. Your assistance would be appreciated. James Hi @Jim Kostrewa We regret any inconvenience caused due to the error you experienced while entering your serial number for the upgrade. We have taken the required steps to rectify the issue. Please make another attempt at upgrading by accessing the following link: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 20, 2023 Official Nitronaut Report Share Posted May 20, 2023 16 hours ago, Gene Sochor said: Having the same issue with upgrading from Nitro PDF Pro 13, even with the link provided above to Mr. Sanchez. have verified s/n from original email/receipt. Hello @Gene Sochor Sorry you encountered an issue when entering your serial number to upgrade. I made the necessary changes on our end. Please try upgrading again: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
steve butler Posted May 20, 2023 Report Share Posted May 20, 2023 Please advise - I'm having the same issue with upgrading, and yes I've tried the link you suggested but still getting the error message: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Link to comment Share on other sites More sharing options...
Dr Ibrahim Lawal Posted May 20, 2023 Report Share Posted May 20, 2023 I have the same issue i.e unable to get an upgrade to Nitro pro 14 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 20, 2023 Official Nitronaut Report Share Posted May 20, 2023 39 minutes ago, steve butler said: Please advise - I'm having the same issue with upgrading, and yes I've tried the link you suggested but still getting the error message: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Hello @steve butler We apologize for the inconvenience caused by the problem you encountered when entering your serial number for the upgrade. We have addressed the issue on our end. Please retry the upgrade by clicking on the provided link: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 20, 2023 Official Nitronaut Report Share Posted May 20, 2023 21 minutes ago, Dr Ibrahim Lawal said: I have the same issue i.e unable to get an upgrade to Nitro pro 14 Hello @Dr Ibrahim Lawal Sorry you encountered an issue when entering your serial number to upgrade. I made the necessary changes on our end. Please try upgrading again: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
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