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Not able to upgrade to Nitro version 14


Esteban Shuk

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Esteban Shuk

I have a paid license of Nitro 13 with its corresponding serial number, but cannot upgrade to version 14 upon following the instructions provided in your site. What may be the problem here?

Best regards,

Esteban

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Reymund Oyong

Greetings @Esteban Shuk

Thank you for reaching out through our Community Forums!

Please provide the serial number that you would like to upgrade to version 14 so we could check the status and eligibility for the upgrade. 
You can post the serial number here then we will hide it before approving the post. 

Kind regards, 

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MelvIN Henry

I have the same problem as the previous user. My SN is 504***************.

Edited by Reymund Oyong
Hide Serial number
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Reymund Oyong

Greetings @MelvIN Henry

Thank you for reaching out through our Community Forums!

In checking your account, I can see that your concerns were already addressed through a support ticket. 
If you have follow-up questions related to the issue, feel free to send them through the ticket so we could better assist you. 

Kind regards, 

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MelvIN Henry
5 hours ago, Reymund Oyong said:

Greetings @MelvIN Henry

Thank you for reaching out through our Community Forums!

In checking your account, I can see that your concerns were already addressed through a support ticket. 
If you have follow-up questions related to the issue, feel free to send them through the ticket so we could better assist you. 

Kind regards, 

Yes, thank you. All is resolved.

Melvin Henry

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The people at Nitro are thieves. I own a v10 and can use it but only the basic features. In order to even delete blank pages from pdf scans or rotate images, etc., I have to sign up. But they "no longer support" v.10 and their "servers are down" which would cost them about $0.00 to have turned on. So they're forcing you to try to buy their latest stuff (that they will "no longer support") in just a few years so they can get more money out of you then too. 

Don't feed the animals. Move to Kofax. You can even CALL them for tech support.

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Reymund Oyong
On 5/24/2023 at 5:06 AM, Esteban Shuk said:

My serial number is 504928XXXXXXXXXXXX.

Thanks a lot for your support Reymund.

Greetings @Esteban Shuk
 

Unfortunately, we cannot proceed with checking your upgrade issue until we have the complete/full serial number. 
Please provide the full serial number or the email address you used to purchase the license so we can search the purchase record and determine the serial number. 

Kind regards,

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Reymund Oyong

Greetings @jeff b

Thank you for reaching out through our Community Forums!

We would like to inform you that support for Nitro Pro 12 and earlier versions has been discontinued, and they have reached their end of life. 
Users who own a serial number corresponding to these versions can continue utilizing their license as long as Nitro PDF Pro 12.16.9.574 remains installed on their system.

While the old activation servers have been shut down, all the old serial numbers were successfully migrated to the new activation server. This enables all the old (valid) licenses to activate the latest build of Nitro PDF Pro 12 which is 12.16.9.574. 

I understand that you have a version 10 license and this should allow you to activate Nitro PDF Pro 12.16.9.574. 
If you cannot activate this version 12 build, please provide your serial number so we could look into it. 

Kind regards, 

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