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Update for Nitro PRO 14 Not Working


Gabriel Gomes

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Gabriel Gomes

 

I am entering the serial number of my product and it says that it is not possible to validate the serial number.

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  • Official Nitronaut

Greetings @Gabriel Gomes

Thank you for reaching out through our Community Forums!

I found a version 13 license that was purchased using your Hotmail email address.
This license (ends with 850) is eligible for a discounted upgrade through our Upgrade Portal. 

If you are trying to upgrade to a different serial number, kindly provide it so we can check its eligibility for an upgrade to version 14. 

Kind regards,

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Reymund Oyong

Greetings @Gabriel Gomes

Could you please provide the exact serial number that you would like to upgrade to version 14?
I asked because I want to make sure that we are working on the same serial number. 

Kind regards, 

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Eric Pitts

@Reymund Oyong

I am having the same issues. Have a valid v13 serial number (5049**********2918) but Upgrade Portal says it cannot be verified....

Please advise asap.

BR,

Eric

Edited by Eric Pitts
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Reymund Oyong

Greetings @Eric Pitts

Thank you for reaching out through our Community Forums!

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access again our Upgrade Portal and try to upgrade that serial number.

Kind regards, 

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Michael Miller

I am also unable to upgrade to 14 using my 13 key. My 12 Key works, but it should be cheaper to use the 13 Key. My 13 key ends in 7716

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Reymund Oyong

Greetings @Michael Miller

Thank you for reaching out through our Community Forums!

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please note that the discounted upgrade price is fixed for all versions of Nitro PDF Pro (13 and below)

Kind regards, 

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