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Unable to move current valid activation/license to new laptop

Robert Mellema

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Robert Mellema

I am unable to deactivate and reassign my 2 activations/licenses so that I can reinstall on newer, different laptops.  I keep getting a -24: Activation Error.  Can the activations be reset to 0.  I have a valid serial number (234************) for Version 12, but can't get past the error previously noted.  Please advise.  Thank you.

Edited by Reymund Oyong
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  • Official Nitronaut

Greetings @Robert Mellema

Thank you for reaching out through our Community Forums!

The provided serial number is a version 12 license and this requires a Nitro PDF Pro 12 specifically build
Please check which version and build is installed on your computer by opening Nitro PDF Pro then navigate to the Help tab > About Nitro Pro. If your installation is not on, please install that using the installer from the following location:

32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:

Kind regards, 

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