Having trouble with activating my license

[Hodaan Farah]

After a trail month I just bought the pro version, but the serie number doesn't exist. 

[Reymund Oyong]

Greetings @Hodaan Farah

Thank you for reaching out through our Community Forums!

After reviewing your account, I can see that you have a version 14 license with a serial number that ends with 2767. 

Please ensure that you have Nitro PDF Pro 14 installed on your computer so you could successfully activate using this serial number. 
To check which version is installed on your computer, please open Nitro PDF Pro then navigate to the Help tab > About Nitro Pro. If the version is not Nitro PDF Pro 14.x.x.x, please install that version using the installer from the link below:

https://www.gonitro.com/product-details/downloads - Please ensure to click the 'Download Nitro Pro 14' link. 

Once the correct version is installed, you can activate it by opening Nitro PDF Pro then navigate to the Help tab > About Nitro Pro > Activate, enter your version 14 license then click Activate. 

Kind regards, 

[lucasefuller@gmail.com]

I amso having activation trouble. I am an existing subscriber.  I uninstalled Nitro Pro because my Docusign PDFs wouldn't open in Nitro ("damaged, unable to be repaired"), and on reinstalling I insert my serial number and it doesn't work.  Serial: ***

Ive never used this Suppport Forum before and I can't post a new topic for some reason, all topics are greyed out...??

 

Edited yesterday at 03:28 PM by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

On 5/26/2023 at 7:36 AM, lucasefuller@gmail.com said:

I amso having activation trouble. I am an existing subscriber.  I uninstalled Nitro Pro because my Docusign PDFs wouldn't open in Nitro ("damaged, unable to be repaired"), and on reinstalling I insert my serial number and it doesn't work.  Serial: ***

Ive never used this Suppport Forum before and I can't post a new topic for some reason, all topics are greyed out...??

 

Hi @lucasefuller@gmail.com

The "serial number doesn't exist" error message means that the serial number you are trying to activate is for a different version of Nitro Pro.

Your serial number is for Nitro Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your serial number.

Please let us know how that goes.