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How can i activate my actual serial number on a new computer?


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My computer was stolen. I bought a new one. I can't succeed to activate NITRO PDF on th new computer. I followed a procedure that led me to DEACTIVATE the license that was active and i read that as soon as i deactivate, i can then activate the product on the new computer. It still doesn't work. The message says the serial number is unknown meanwhile it's the right one

Can someone help me?


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Leslie V

Hello @paradis1

Thank you for reaching out to us through our Community Forums!

I sent you a direct message with your serial number.

Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads 

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.

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