Meena Na Posted Friday at 03:56 AM Report Share Posted Friday at 03:56 AM Hi - I got a new laptop and am trying to re-install Nitro Pro. I have version 12 and have the install link and have installed it successfully but am still getting the error 24 when i put in the serial number. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted Friday at 04:31 PM Official Nitronaut Report Share Posted Friday at 04:31 PM Hello @Meena Na Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Meena Na Posted Saturday at 12:37 AM Author Report Share Posted Saturday at 12:37 AM (edited) ***** Edited Saturday at 03:26 PM by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted Saturday at 03:27 PM Official Nitronaut Report Share Posted Saturday at 03:27 PM Hello @Meena Na We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Then activate with your Nitro Pro 12 serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
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