Can't activate after OS rebuild

[Chris Dole]

Exactly as the subject says.   When I tried using the activation portal it tells me to select something to deactivate but there is nothing to select.

Also, is there really no ticket system only community forums?

Thanks,

Chris

[Leslie V]

Hello @Chris Dole

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Then activate with your Nitro Pro 12 serial number.

I hope this helps!