Inability to upgrade to version 14

[Gary Graham]

I have recently received an email inviting me to upgrade from version 13 to version 14 of Nitro PDF Pro.  When I attempted to do so by inserting my serial number as shown on the purchase invoice, a message said that Nitro was unable to validate the serial number.  My reference number shown on the purchase invoice is 31******* and the invoice number is AKD-73********.

Regards

Gary Graham

Eagle Electromagnetic Design Services P/L

Edited May 31 by Reymund Oyong
Hide Invoice Number

[Reymund Oyong]

Greetings @Gary Graham

Thank you for reaching out through our Community Forums!

I have made some adjustments to your version 13 license so you can proceed with upgrading it to version 14.
Could you please try to upgrade it again through the Upgrade Portal?

Kind regards, 

[Borough Secretary]

Good gorgeous June morning - it is Friday, good people!

Hey, have this same issue today, 2023/06/02, my 3 licenses and am getting a message that my serial numbers cannot be validated. I tried putting dashes, etc. with same results on all 3 license numbers. Can send or attach screenshot of one if you would like it. Oddly, it worked several days ago, last week some time, I believe. I did not have to enter dashes or anything, was great, gave status, etc. I bookmarked and did not pursue at that time as I did not have time to check all three. Was glad to have been guided to or have found the proper place for use later. Today, however, encountered above issue with every license.

This reply would not allow the attachment of the url where I am viewing the message now. Is https://gonitro.com/support/upgrade?mkt_tok=NDE2LUxEWC0yODYAAAGLzj3AYO4QfO2GcPoKXwOjglF5s9ynyC8Z8G60wobZhzFNAdQ8lv3RjIfLDwaNsoAjSX5MB1oicV2Wsd9sRD_Cem0d1sNN_vFtk5iD7p_SetCzBpU

Issues with website upgrade license checker?

Thank you and I look forward to hearing from you soon!

You are so loved. God knows who you are. He loves you and is with you. May you and yours be blessed with His grace, peace, comfort, and joy abundant!

Blessings,
*******/Borough Secretary
Email: R**************@comcast.net
Website: www.rimersburgborough.com
Rimersburg Borough
27 Main Street
Rimersburg, PA 16248
Ph: 814.473.6519

Edited June 6 by Reymund Oyong
Hide confidential details

[Reymund Oyong]

Greetings @Borough Secretary

Thank you for reaching out through our Community Forums!

There might be scheduled system maintenance during the time you attempt to upgrade your license to version 14 through the Upgrade portal. 
I just check the Upgrade page and I can confirm that it is working. 

If you are still receiving a 'cannot be validated' message, please provide the serial number that you would like to upgrade to version 14 so we can investigate and look into it. 

Kind regards, 

[Borough Secretary]

Good cool June morning, Reymund,

Thank you so much for your reply. Yes, I get a different message with 2 of my 3 licenses this morning. The one I am still getting a validate message on is several months older, is 504*************** and is version 13.70.4.50. Can I not upgrade?

Thank you so much!

Edited June 6 by Reymund Oyong
Hide Serial number

[Reymund Oyong]

Hi @Borough Secretary

I have taken the necessary adjustment to ensure that you can proceed with upgrading that serial number to version 14 through the Upgrade Portal.
Please access again our Upgrade page and then try to upgrade the provided serial number. 

Kind regards,