Julie Brown Posted May 31 Report Share Posted May 31 Good afternoon, hoping someone can help. I purchased a licence some years ago which was running merrily but I've recently had to upgrade my version of Windows and lost all my historical email documentation. This includes all my Nitro Pro serial number, activation details and original purchase details. Is there anyway to retrieve this info? Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 2 Official Nitronaut Report Share Posted June 2 Greetings @Julie Brown Thank you for reaching out through our Community Forums! Please provide the email address that you used to purchase the license so we could search and locate the serial number. Kind regards, Link to comment Share on other sites More sharing options...
Julie Brown Posted June 2 Author Report Share Posted June 2 (edited) Thank you. I believe I would have used dteng****@btinternet.com Edited June 3 by Reymund Oyong Hide part of the email address Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 3 Official Nitronaut Report Share Posted June 3 Hi @Julie Brown Unfortunately, I am not seeing any license purchase under that email address. If you have purchased the license using a different email address, please provide it. However, if the license is purchased by a different person, we generally request that person to get in touch with us so that we can arrange for the delivery of the serial number. Please note that we only share or disclose the serial number to the individual who purchased or owns the license, and not to any other person. Kind regards, Link to comment Share on other sites More sharing options...
Julie Brown Posted June 4 Author Report Share Posted June 4 (edited) Thanks for your feedback. I have two other addresses I use, so it could be either fam********@btinternet.com or **********onry@btinternet.com. Thank you for checking. Edited June 6 by Reymund Oyong Hide part of the email address Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 6 Official Nitronaut Report Share Posted June 6 Hi @Julie Brown There is a Nitro PDF Pro license purchase under the email address **********onry@btinternet.com. The details of the license have been sent here via direct message. Please check on it including the steps on how to activate using your serial number. If you are interested to upgrade your license to the latest version at a discounted price, you can process the upgrade through our Upgrade page (link below)https://www.gonitro.com/support/upgrade We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Kind regards, Link to comment Share on other sites More sharing options...
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