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Hi. I got a new computer and am trying to activate nitro with my already purchased activation that i was using on my old computer.

The old computer is running nitro 13.50 and the new one is running 14.3

I deactivated the serial number and tried to put it into the new one but it says the serial number does not exist.

Please help me.


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Leslie V

Hello @Jeffrey

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro Pro.

Your serial number is for Nitro Pro 13, please uninstall what you have and get the correct installer from the page below:

If you wish to upgrade to version 14, kindly visit the following web page:

On the web page, please enter your serial number and follow the provided instructions. This will give you a new Nitro Pro 14 serial key along with the necessary installation files.

Should you require any further assistance, feel free to reach out.

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