Jeffrey Posted May 31 Report Share Posted May 31 Hi. I got a new computer and am trying to activate nitro with my already purchased activation that i was using on my old computer. The old computer is running nitro 13.50 and the new one is running 14.3 I deactivated the serial number and tried to put it into the new one but it says the serial number does not exist. Please help me. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 2 Official Nitronaut Report Share Posted June 2 Hello @Jeffrey Thanks for your message - I'm happy to assist you. The error message means that the serial number you are trying to activate is for a different version of Nitro Pro. Your serial number is for Nitro Pro 13, please uninstall what you have and get the correct installer from the page below:https://www.gonitro.com/nps/product-details/downloads If you wish to upgrade to version 14, kindly visit the following web page:https://www.gonitro.com/pro/upgrade On the web page, please enter your serial number and follow the provided instructions. This will give you a new Nitro Pro 14 serial key along with the necessary installation files. Should you require any further assistance, feel free to reach out. Link to comment Share on other sites More sharing options...
Jeffrey Posted June 12 Author Report Share Posted June 12 Thank you for your help!! Link to comment Share on other sites More sharing options...
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