David Wrigley Posted June 1, 2023 Report Share Posted June 1, 2023 When I go to upgrade it does not accept my serial #. I have tried several times and the serial # I use is correct. When I purchased Pro 13, there was a free upgrade bonus to the next level. Also, I have reported freezing problems with Pro 13 a few times requesting help with no response. Please respond or I may have to move on to another program provider. Thanks for your help! David Wrigley Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 3, 2023 Official Nitronaut Report Share Posted June 3, 2023 Greetings @David Wrigley Thank you for reaching out through our Community Forums! I have sent you a direct message regarding your upgrade options to version 14. Kind regards, Link to comment Share on other sites More sharing options...
David Wrigley Posted June 8, 2023 Author Report Share Posted June 8, 2023 (edited) Hi Reymond, You sent me a link to upgrade to Pro 14, free upgrade and I was charged on my credit card. Can you help me with a refund? Also, prior to this and even after upgrading to 14 it still is freezing every time I "save as". This has been ongoing for over 2 months and I am having trouble getting support. I have attached screen shots of both of these requests, Thanks for your help! Edited June 12, 2023 by Reymund Oyong Files removed Link to comment Share on other sites More sharing options...
David Wrigley Posted June 16, 2023 Author Report Share Posted June 16, 2023 Hello Reymond, I am reaching out one more time. I see that the files I attached were removed on Monday 3/22 AM. I seriously require a response. Firstly, I am still awaiting a refund, and if I do not receive a response by Monday 6/19 I will be contacting my credit card company. Secondly, I need the issues I am experiencing to be addressed or I will have no choice but to move over to a competitive program provider. Which is unfortunate, as I was planning on setting up Nitro Sign, but cannot move forward if these issues are not addressed. Since I had last paid for an upgrade on 3/31/22 and this is not a yearly requirement, if I need to move platforms I would expect an additional refund as well. I await your timely response. Thank you, David Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 20, 2023 Official Nitronaut Report Share Posted June 20, 2023 Hi @David Wrigley, A support case will be created on your behalf to better assist you on these issues. Kindly send your updates and follow-ups to the support ticket. Kind regards, Link to comment Share on other sites More sharing options...
David Wrigley Posted June 23, 2023 Author Report Share Posted June 23, 2023 I appreciate the response. When will I receive notification of the support ticket, as I have not yet received one. Will the ticket be sent to my email? Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 26, 2023 Official Nitronaut Report Share Posted June 26, 2023 Hi @David Wrigley Kindly ensure that you review both your email inbox and spam/junk mail folder for the emails coming from this support ticket. Then send your updates and follow-ups to the support ticket. Kind regards, Link to comment Share on other sites More sharing options...
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