Lonnie Vincent Posted June 4, 2023 Report Share Posted June 4, 2023 (edited) How do I upgrade from V13 to V14 per my purchase dated 2022-02-14, Invoice BKD-736********, Order Reference #32*******? That purchase offer stated that I would receive a free upgrade to v14 "when released." However, the Nitro system does not recognize/allow my serial number on the upgrade page and/or on the 'trial' installation of v14. Thank you, Lonnie R Vincentlon*********@gmail.com Edited June 7, 2023 by Reymund Oyong Hide confidential data Link to comment Share on other sites More sharing options...
Lonnie Vincent Posted June 7, 2023 Author Report Share Posted June 7, 2023 (edited) I purchased v13 on 2022-02-14 serial number 504*************** which still installs and activates. The offer to purchase v13 also stated "a free upgrade to Nitro PDF Pro 14 upon its release". However, when I try to upgrade to v14, I receive the message "We were unable to validate your serial number". How do I upgrade to v14? Thank you, Edited June 7, 2023 by Reymund Oyong Hide Serial Number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 7, 2023 Official Nitronaut Report Share Posted June 7, 2023 Greetings @Lonnie Vincent Thank you for reaching out through our Community Forums! I have sent you a direct message regarding your upgrade options to version 14. Kind regards, Link to comment Share on other sites More sharing options...
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