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Can't activate my product

Rodrigo Borges

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Rodrigo Borges



I am trying to activate a product bought on April 23rd 2023, but it says the serial number doesn't exist.

I already tried to deactivate first, but it is my first time activating.

How can I fix this issue?


Thank you

Rodrigo Borges

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  • Official Nitronaut
Reymund Oyong

Greetings @Rodrigo Borges

Thank you for reaching out through our Community Forums!

Could you please provide the serial number you use to activate Nitro PDF Pro?
Please provide as well the version and build of your Nitro PDF Pro, this can be located when you launch the application then navigate to the Help tab > About Nitro Pro. 

Kind regards,

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