Bill Patterson Posted June 5 Report Share Posted June 5 I have an expiry date of January 31, 2024, and was using Nitro Pro 13. I went to upgrade to Nitro Pro 14 and it now says serial number does not exist. Currently it shows I have a free version of Nitro Pro 14 that will expire today. I tried to activate without success. Please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 6 Official Nitronaut Report Share Posted June 6 Greetings @Bill Patterson Thank you for reaching out through our Community Forums! Could you please provide the version 13 serial number that you would like to upgrade to version 14? Regarding the January 31, 2024 expiry date, would you be so kind to describe where you see this information? Kind regards, Link to comment Share on other sites More sharing options...
Lindsey Callahan Posted June 6 Report Share Posted June 6 Hello! I am trying to upgrade my Nitro Pro 12 to version 14 but it keeps telling me that they are unable to validate my serial number. I have tried deactivating and reactivating it but that didn't help. Link to comment Share on other sites More sharing options...
Bill Patterson Posted June 6 Author Report Share Posted June 6 (edited) 504*************** Edited June 12 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Bill Patterson Posted June 6 Author Report Share Posted June 6 The January 31, 2024 was found in my Admin section of my account. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 12 Official Nitronaut Report Share Posted June 12 Greetings @Lindsey Callahan Thank you for reaching out through our Community Forums! Could you please provide the serial number that you are trying to upgrade to version 14? Having the exact license will help us check the records and eligibility for an upgrade. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 12 Official Nitronaut Report Share Posted June 12 Greetings @Bill Patterson Please be aware that a version 14 license is required to activate a Nitro PDF Pro 14 installation. I can see that you have a version 13 license, however, this will only activate Nitro PDF Pro 13. To upgrade your license, please go to https://www.gonitro.com/support/upgrade After the upgrade, you will receive a new serial number, version 14, which will allow you to activate Nitro PDF Pro 14. Regarding the January 31, 2024 expiration date, I believe you are referring to the Nitro Sign account that is associated with your email address. Please allow me to further check on this and get back to you once I have an update. Kind regards, Link to comment Share on other sites More sharing options...
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