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Nitro Pro Upgrade Portal not recognizing V13 serial number.

Patrick Santangelo

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Patrick Santangelo

I too am having the "We were unable to validate your serial number. " issue when accessing the https://www.gonitro.com/support/upgrade portal.


I have a valid serial number for v13 [504***************] which I received upon purchasing through cleverbridge [BKD-73*********; Ref No: 31*******]. The email used was bought using the ****pgs@hotmail email address.

Please advise.


Best,  Pat

Edited by Reymund Oyong
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  • Official Nitronaut
Reymund Oyong

Greetings @Patrick Santangelo

Thank you for reaching out through our Community Forums!

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access again our Upgrade page and then try to upgrade your serial number. 

Kind regards,

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