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Won't open pdfs created with Nitro Pro

Nancy Marsh

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Nancy Marsh

At this time, 2 licensed versions of Nitro Pro v13 for Windows are non-functional.

We cannot open or edit pdf documents. WTF???

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Nancy Marsh

Perhaps the use-case for Nitro Pro has changed since version 8.

Apparently version 13 for Windows, which has functioned perfectly for more than 1 year, is no useless. On one Windows 10 machine, can't run it at all (crashes - and once it crashes, it crashes repeatedly with no way to close the reports expect stopping the task in task manager.

On the second Windows 10 machine, it won't open pdf documents created with Nitro Pro itself.

There have been no Windows 10 updates applied. Nitro no longer provides support for their own products so upgrading is not even a consideration.

Since Nitro Pro v13 is now useless to me and I need to be able to edit pdfs today, I'm off to find a software that is supported. 

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  • Official Nitronaut
Reymund Oyong

Greetings @Nancy Marsh

Thank you for reaching out through our Community Forums!

I understand that you are experiencing a crash issue on your Nitro PDF Pro 13.  We do apologize for any inconvenience this causes to you.
We have responded to your other post with the list of information we need to help you troubleshoot this issue.

Below is the link to your other post, kindly check on it and we'll be happy to continue helping you once we have the requested information. 

Kind regards,

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