Trial expiration even if the account was already activated

[Norman Erram Jr.]

Hello Nitro,

Our Team has Nitro PDF Pro. One teammate already activated her account through the installed Nitro program.
Now, she's encountering a "trial expired" message and she can't use the essential features of the Nitro Program and even the Nitro Cloud. We tried deactivating and reactivating her account, but nothing works.

I also just found out that we have Nitro Admin. Is this part of our license/plan? Access to it would be helpful in managing the licenses of our team, but I am not sure who has the admin role within us. I hope you can help.

Here's the message she's getting in Nitro Cloud. The signing feature is locked.

 

[Leslie V]

Hello @Norman Erram Jr.

Thank you for contacting us! I appreciate the opportunity to assist you.

Nitro PDF Pro and Nitro Sign are distinct programs that require separate licensing. Furthermore, Nitro Admin is specifically designed for Nitro Sign team accounts. In order to provide you with the most accurate information, could you kindly share the serial number or license code associated with your purchase? This will enable me to determine the program and license type you have.

I look forward to hearing back from you soon.

[Norman Erram Jr.]

Hi Leslie. Thank you for the help. I sent a private message to you. Thanks.