Migaki Yamada Posted June 12, 2023 Report Share Posted June 12, 2023 Hello, Nitro Pro 13 Another person in our company told us that he had been able to use his Nitro Pro 13 without any problems until yesterday, but this morning his Activation was cancelled. (Decative status) I tried activating it again, but it says that the number of activations has been exceeded and the process is not completed. Please let me know how to deal with this. YAMADA Migaki Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 12, 2023 Official Nitronaut Report Share Posted June 12, 2023 Hello @Migaki Yamada Thanks for reaching out to us! Please send me the serial number so I can check. Link to comment Share on other sites More sharing options...
Migaki Yamada Posted June 15, 2023 Author Report Share Posted June 15, 2023 Hello Leslie, We have provided the serial number directly to you. How is the status of the confirmation since then? Another person in our company tried to activate it again this morning, but it reported that it was still showing as exceed and could not proceed. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 16, 2023 Official Nitronaut Report Share Posted June 16, 2023 Hello @Migaki Yamada I released your Nitro Pro 13 serial number so you can reactivate. Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
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