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install error

Thananchai Chusongsang

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Thananchai Chusongsang

Download nitro pro v.13 . but install error ( software crashes are a drag and it's our job to prevent them.seems we failed (sorry) and need your help to address this. )

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  • Official Nitronaut
Reymund Oyong

Greetings @Thananchai Chusongsang

Thank you for reaching out through our Community Forums!

I understand that you are receiving a Bugsplat crash report after the installation or when launching Nitro PDF Pro. 
Please uninstall your current installation then install Nitro PDF Pro 13 using the installer from the link below:

64bit - https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi
32bit - https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

After the installation, you can activate by launching the application then navigate to the Help tab > About Nitro Pro > Activate, enter your version 13 license then click Activate. 

Kind regards, 

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